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How Do E-Government Services Go Wrong? An Analysis of Four Online Services Using a Typology of Service Provision and Use
https://iuj.repo.nii.ac.jp/records/973
https://iuj.repo.nii.ac.jp/records/97387ef5de7-64aa-4d86-a613-2fd9c342ccdc
| 名前 / ファイル | ライセンス | アクション |
|---|---|---|
EMS_2021_07 (567.6 kB)
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| Item type | 紀要論文 / Departmental Bulletin Paper(1) | |||||
|---|---|---|---|---|---|---|
| 公開日 | 2021-12-21 | |||||
| タイトル | ||||||
| タイトル | How Do E-Government Services Go Wrong? An Analysis of Four Online Services Using a Typology of Service Provision and Use | |||||
| タイトル | ||||||
| タイトル | How Do E-Government Services Go Wrong? An Analysis of Four Online Services Using a Typology of Service Provision and Use | |||||
| 言語 | en | |||||
| 言語 | ||||||
| 言語 | eng | |||||
| キーワード | ||||||
| 主題Scheme | Other | |||||
| 主題 | E-government | |||||
| キーワード | ||||||
| 主題Scheme | Other | |||||
| 主題 | IT failure | |||||
| キーワード | ||||||
| 主題Scheme | Other | |||||
| 主題 | modes of IT use | |||||
| キーワード | ||||||
| 主題Scheme | Other | |||||
| 主題 | technology acceptance model. | |||||
| キーワード | ||||||
| 言語 | en | |||||
| 主題Scheme | Other | |||||
| 主題 | E-government | |||||
| キーワード | ||||||
| 言語 | en | |||||
| 主題Scheme | Other | |||||
| 主題 | IT failure | |||||
| キーワード | ||||||
| 言語 | en | |||||
| 主題Scheme | Other | |||||
| 主題 | modes of IT use | |||||
| キーワード | ||||||
| 言語 | en | |||||
| 主題Scheme | Other | |||||
| 主題 | technology acceptance model. | |||||
| 資源タイプ | ||||||
| 資源タイプ識別子 | http://purl.org/coar/resource_type/c_6501 | |||||
| 資源タイプ | departmental bulletin paper | |||||
| 著者 |
Hun Myoung, Park
× Hun Myoung, Park× Park, Hun Myoung |
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| 抄録 | ||||||
| 内容記述タイプ | Abstract | |||||
| 内容記述 | This study develops a typology of online service provision and use to examine why e-government services fail. Service provision measures the quality of an online service that encompasses task-technology fit and perceived usefulness, while service use denotes the extent that target clients use the online service. Quadrant I represents a set of satisfying online services whose service provision and use are high. Quadrant II-IV respectively represent irritating, useless, and lavish services, which are not successfully developed and/or used. An analysis of four online services illustrates how e-government services are not used properly and how their statuses change over time. The results highlight the importance of reflecting client demands and preferences in system analysis and design and continuously updating online services to respond to changing needs and technological advancements. | |||||
| 書誌情報 |
Economics & Management Series en : Economics & Management Series, (2021-7) |
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